This Statement of Online Privacy Practices (“Privacy Policy”) describes how we collect information when you visit or use this TIH website. It also describes how we use and share such information and explains your privacy rights and choices.

Our Online Services are intended for a U.S. audience. The terms “TIH ” “we,” “us,” or “our” mean TIH and its U.S. affiliates. “You” means an individual who visits our Online Services and does not refer to a business or other entity or to individuals outside the U.S.

If you should have any questions about this notice , please contact TIH Privacy by email tihcompliance@truist.com or via phone at 866-858-5158.

When you visit this TIH website, or otherwise interact with us online, we may collect the following information:

• Your browser type (such as Google Chrome, Microsoft Edge),
• Your Internet Protocol or “IP” address (Your IP address is a number that is automatically assigned to your device by your Internet Service Provider. An IP address is identified and logged automatically whenever you visit a site, along with the time of the visit and the page(s) that were visited.)
• The presence of any software on your device that may be necessary to view our site.
• Configuration information about the device you are using, including, but not limited to, your device type, web browser type and version, operating system type and version, display/screen settings, language preferences, domain names, access times and referring website addresses.
• Information from your mobile device, such as contacts, photos, mobile network information, and cross-device IDs
• Personal information that may include:
• Name
• Government issued ID information
• Address
• Email
• Telephone number
• Usernames
• Passwords and other authentication information
• Website analytics information such as pages visited and average time spent on a particular Page
• Search engine traffic referral information
• Responses to advertisements and promotions
• Transactional information from behind a secure login

The information we collect online helps TIH to:

• Protect your identity and the security of your personal information from unauthorized access
• Respond to product applications and questions
• Fulfill regulatory requirements
• Analyze our site usage and enhance the user's experience:
• Diagnose server problems
• Alert users of any possible software compatibility issues
• Help us make decisions about how various technologies are used and identify usage trends
• Send marketing communications:
• Present personalized or targeted offers, ads, or content we believe may be of interest to you
• Determine the effectiveness of promotional campaigns
• Make business decisions
• Analyze data
• Perform market research
• Develop and improve products and services
• Carry out other day-to-day business operations, such as to comply with applicable laws; share with our affiliates and subsidiaries; disclose to contractors, business partners, and other third parties under specific contracts and agreements; perform compliance activities and engage in human resources activities
• Prevent and detect fraud
• Protect against risks to security:
• Monitor network activity logs
• Detect security incidents and conduct data security investigations
• Protect against malicious, deceptive, fraudulent, or illegal activity

We only use personal information that we have about you when we have a legal basis to use such personal information under applicable data protection laws.

TIH may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (email, name, address, telephone number) is not transferred to the third party without your express consent.

Your information may be shared in different ways as permitted and required by law. For example, we may share your information with:

• Affiliates and other entities in the TIH family
• Businesses with which we partner to offer products and services for our clients or prospective customers
• Service providers that provide various services to us, such as those we use to help detect and prevent fraud, improve our online services, and to better market and advertise our services to you
• Other parties when you authorize or direct us to share your information
• Government entities and other third parties as needed for legal or similar purposes

Please note, we may also share aggregated and de-identified data, such as aggregated statistics regarding product usage, with third parties.

We reserve the right to transfer personal information we have about you in the event we sell or transfer all or a portion of our business or assets (including, without limitation, in the event of a reorganization, dissolution, or liquidation).

TIH and its online advertising and marketing partners may employ various technologies to collect information, including:

• Cookies - Cookies are pieces of information stored directly on your device. Cookies provide information that is used for security purposes, to facilitate navigation, to display information more effectively, and to personalize/customize your online experience. The cookies this website uses do not collect or store any personally identifiable information about you. This website uses persistent cookies to learn how visitors use our site, such as which pages are viewed the most, to identify the most common navigation paths, or to customize the presentation of information on the site. This website also uses session cookies to assist in delivering some online transactions. Session cookies are no longer active after you log off the service that initiated them, and all session cookies are automatically deleted when you close all browser windows.
• Marketing pixels, web beacons, clear GIFs, or other technologies - This technology may be placed on certain pages of our website, applications, emails, and other marketing initiatives. These tags usually work in conjunction with cookies and allow us to measure the effectiveness of our site and compile statistics about usage and response rates.
• Advertising and Cross-Device Tracking - TIH may use certain Adobe Analytics services and products, which help companies build websites, applications, and advertisements that seamlessly flow between all your devices (such as a desktop, laptop, tablet, phone, or smart watch). The Adobe services recognize which of your devices are linked through use of technology that includes cookies and your IP address (without collecting your sensitive personal information). Visit the Adobe website for more information on opting out of certain services, cross-device tracking, and/or to unlink your devices. NOTE: Adobe needs to install a cookie on your browser to identify that you have opted out. If you delete the opt-out cookie, or change devices or web browsers, you will need to opt out again.
• Firewalls, passcodes, data encryption, and other safety features - TIH may use these technologies to ensure that the information you provide us remains secure.
• Third-party plugins - Other companies may have plugins that appear on certain pages of our website or applications. Some of these, for example, may be from social media companies (for example, the Facebook “Like” button). These plugins may collect information, such as information about the pages you visit, and share it with the company that created the plugin even if you do not click on the plugin. These third-party plugins and the way they operate are governed by the privacy policies and terms of the companies that created them.

Keeping your information accurate and up to date is very important. If your information is incomplete, inaccurate or not current, please contact us at tihcompliance@truist.com or call 866-858-5158.

We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws. Please see additional information regarding what may be available under the California Consumer Privacy Act (add link to CA Notice)._ We will ask you to verify your identity to help us respond efficiently to your request.

Under non-U.S. data protection laws, you may have the right to complain to a data protection authority about our collection and use of your personal information.